Planes Companies Military Relocation Guide

What to Expect on Delivery Day

The Military for a normal delivery spread that is established by the Military. Your delivery is dependent upon the amount you are moving and the mileage your shipment is being transported. Your Planes Relocation Counselor will help you determine the delivery timeframe prior to your move dates. Once your shipment is loaded on the truck, your Planes Relocation Counselor will stay in communication with you to let you of the Estimated Time of Arrival for your household good belongings. Once the van operator arrives this is what you can expect:

• This part of the move we highly recommend you are present so that you can verify everything arrived in good condition and direct them where you want your items placed. If you have someone else there to accept your household goods you could be open to having your claim denied because they did not follow the proper delivery procedures i.e. do a check off of the inventory.
• Where appropriate, our crews will place floor protection in your home before delivering.
• The van operator will give you the original inventory forms that you can use to verify you received everything. We ask that as the driver delivers your belongings you initial each individual line item on the inventory form to show as proof that you received the item.
• You will also direct the crew regarding placement of items in rooms. The Military will only pay for single placement of your furniture and boxes. They will not pay for re-arranging furniture.
• If you notice any damage to an item, please find the appropriate sticker number on the inventory sheet and notate the damage on that line. Remember, if you miss don’t notice a damaged item right away, you still have 75 days from the delivery date to file any claims.
• After initialing items off the inventory form, if you notice items missing, let the van operator know. Do not initial off an item until you actually see the appropriate sticker number.
• The driver will reassemble anything he disassembled at origin.
• If you notice any damages to your residence you must document it on the van operator’s paperwork at the time the damage occurs or the residence damage claim will be denied.

Unpacking

• Your Military agency pays for unpacking services which is removing the contents from the cartons and placing them on floors, counters, tables, etc., but NOT putting them away.
• They will also dispose of paper and cartons.
• If you want unpacking services please let your Planes Relocation Counselor know before you move dates so they can properly prepare for it.

Carton Removal

• The Military does not authorize for a Carton Removal after your initial delivery day. If you chose to decline the unpacking service you become responsible to dispose of the paper and cartons on your own.