Planes Companies Military Relocation Guide

What to Expect on Loading Day

• Before anything is loaded, the van operator will prepare an inventory form listing all the loose items not packed.
• The van operator will place a sticker on each item and will correspond with the number to the inventory form. On the inventory form, the van operator will:
  • Describe the item, e.g. entertainment center, coffee table, etc.
  • Notate the condition of the item, e.g. scratch, dent broken, etc.
• It is your responsibility to go along with the van operator to make sure each item has a sticker on it and is placed on the inventory form.
• If you are having an additional delivery at your destination city, please make sure those items are inventoried separately.
• If you and the van operator do not agree on the condition of an item, you have the right to notate your discrepancy on the bottom of the inventory form.
• Before signing the inventory, make sure all items are listed.
• Your signature indicates you have agreed upon the items taken, and their condition, as listed.
• All furniture will be pad wrapped to protect the finish and upholstered items will be shrink-wrapped in plastic to keep them clean.
• All items will be loaded in a careful manner so that there is no shifting of items during transport.
• Where appropriate, our crews will place floor protection in your home before loading.
• It is your responsibility to perform a complete room/household inspection to make sure everything has been loaded.
• If you notice any damages to your residence you must document it on the van operator’s paperwork at the time the damage occurs or the residence damage claim will be denied.
• Give the driver directions and a telephone number where you can be reached while in transit, and at your new residence.
• Discuss possible delivery dates with the van operator.

Sign Here Please

Several documents will require your signature. Please read these documents before you sign. Your signature is evidence of services provided.

Items that will add a charge to your bill and will require your signature:

• Additional pickup/delivery
• Appliance service
• Cartons used for packing
• Cartons unpacked
• Elevator usage
• Heavy/bulky items such as boats, riding mowers, pianos, hot tubs, etc.
• Inventory – this must be checked off and signed prior to departure
• High Value items – check with your Planes Counselor
• Weekend, holiday, and after 5 p.m. deliveries should be authorized by your agency or there could be an extra charge to you.