Planes Companies Military Relocation Guide

Coverage the Military provides for your relocation

Your Household Goods Policy

• The Military provides you with Full Replacement Value Coverage.
• Based on the weight of you shipment, a maximum amount of coverage is provided, up to $50,000. Please ask you Planes Relocation Counselor for the maximum amount of coverage for your shipment.
• We are responsible for any damages or loss where there is proof of carrier neglect and those items are filed with us in writing within 75 days of delivery of your goods.
• Full Replacement Valuation of a damaged item means, we can either repair the item to its original condition or replaced it, whichever is less.
•  Items that are verified as missing are compensated at the current replacement cost for the same item, if available.

High Value Items

• Items with a value that exceeds $100.00 per pound are considered to be High Value Items and must be declared in writing in advance of load day.
• You will be asked to itemize high value goods on a High Value Inventory form.
• You must acknowledge receipt of that document on the Bill of Lading, which your van operator will give you on the day of loading.
• At time of delivery, those items on the High Value Inventory form must be verified as being received and then initialed on form.
• Claim settlement on items not listed on the High Value Inventory will be limited to a maximum payment of $100 per pound.
• Should a high value item be damaged or lost in the move, documentation of value, original receipt, or current appraisal may be required to prior to receiving compensation.
• For a copy of this form please go to forms.

Protecting Your Possessions in Storage

• The Military will continue coverage on your belongings as long as they are continuing to pay for your storage cost.
• Once storage converts to your expense, the Military will no longer provide coverage. It will be your responsibility to decide if you want to continue the coverage at your cost.
• The charges to continue coverage depend on the location of the storage facility.
• Your Planes Counselor will contact your storage expires to discuss with you your coverage needs.

Residence Damage

• Damage to your residence must be documented on the van operator’s paperwork at the time the damage occurs or the residence damage claim will be denied.
• Immediately contact your Planes Counselor to report residence damage.

What Isn’t Covered

• Pairs & Sets Liability.
• Mechanical Liability unless:
  • If the claim includes repair of internal damage to appliances or electronic items, and there is no new external damage to the item, the claim must be supported by additional substantiation regardless of the amount claimed. For these items, you must submit both a written statement explaining how you know the item was working when tendered to the mover, along with an estimate of repair that includes both an explanation of the damage and a statement by the repair technician as to their opinion of the cause of the damage.
• Inherent vice
• You will want to take these items with you:

What Valuation Does Not Cover

• From an act or omission of the owner.
• From defect or inherent vice of the article.
• From hostile or warlike action in time of peace or war including action in hindering, combating or defending against an actual, impending or expected attack; from any weapon of war employing atomic fission or radioactive force whether in peace or war; or from insurrection, rebellion, revolution, civil war, usurped power or action taken by governmental authority in hindering, combating or defending against such occurrence.
• From seizure or destruction under quarantine or customs regulations; confiscation by order of any government or public authority, or risks of contraband or illegal transportation or trade.
• From delay caused by strikes, lockouts, labor disturbances, riots, civil commotions, or the acts of any person or persons taking part in any such occurrence or disorder.
• From Acts of God (also known as Acts of Nature).
• From pre-existing infestations by mollusks, arachnids, crustaceans, parasites or other types of pests; and for fumigation or decontamination when not the fault of the TSP.
• From loss or damage that occurs prior to release to the TSP while the goods are in the possession of another TSP under an unrelated shipment of the goods. When a shipment is released from storage under another TSP control, the new TSP shall not be liable for an item claimed as missing which should have been listed as a separate item on the inventory, but which was not listed on the inventory that was prepared by the original TSP. However, the TSP will be liable for items packed in cartons, if the carton is listed on the inventory, unless the TSP can produce evidence (i.e. exception sheet/rider, etc.) to shift liability back to a prior handler.
• The TSP shall not be liable for intangible property, securities, nor for the sentimental value of an item.
• The TSP shall not be liable for pre-existing damage.
• Climate of Atmospheric conditions.

How to File a Claim

• At the time of delivery, it is important for you and the driver to identify any damaged or missing items on the “Damage AT Delivery” form. Both you and the driver must sign it.
• After delivery, you have 75 days from the day of delivery to notify us in writing of any other additional items that are damaged or missing. This can be done by filling out the “Damage AFTER Delivery” form.
• Any items we do not receive written notification on from you, whether it is the “Damage AFTER Delivery form, your claim form, a letter, an email or notation on the inventory forms, within 75 days from the day you accept your belongings, then those items can be denied.
• You are able to submit additional items to your claim form as long as we receive it in writing within 75 days.
• You are able to file your claim with us up to 9 months to still receive Full Replacement Coverage however you can only file items where we received written notification from you within 75 days of delivery.
• If you do not file your claim with us within 9 months, you can still file your claim with the Military up to two years from the time of delivery however you will only receive depreciable coverage and it can only be on the items you gave 75 days notice on.
• In order to file a claim it must be entered into the DPS Claims Module. Once you submit your information it will display on a DD1844 form and when you approve it, we will be notified. Everything pertaining to the claim will be dealt with through this computer system.
• Remember: The carrier has the right to inspect and offer to repair damaged articles. Do not throw anything away unless instructed to do so. It is important that you do not sign any delivery document (inventory, DD Form 619 or DD Form 1840) until the carrier’s representative has completed the required services. However, do not refuse to sign these documents before the carrier’s representative leaves if you have noted loss or damage on the DD Form 1840. If at any time during delivery and unpacking you think you are not receiving the quality of move the government is paying for, call the destination transportation office. If it seems necessary to call, do so before signing any documents and before the carrier’s representative leaves.
• Private Property Damages: If your property (rented or privately owned) is damaged during pickup or delivery, contact the carrier’s office immediately. You should also contact the legal office for assistance. These types of claims are between you and the carrier or agent involved.